FOR CONSULTATION, COMMISISONING AND TRAINING OR MAINTENANCE AND SERVICE:
OUR AIM IS TO SATISFY CUSTOMERS!
Today users appreciate good service more than ever because they are constantly under enormous time pressure during production.
Therefore our company is focused on meeting the needs of users. In addition to the well-known reliability of star* CNC sliding head lathes, service and customer satisfaction have absolute priority in our company.
Our company is characterised by good accessibility, short reaction times, high availability of spare parts, quick and comprehensive troubleshooting and good value for money. The star* service team has extensive experience in dealing with enquiries and requirements on the phone, naturally free of charge and without an expensive hotline. In addition, due to our special infrastructure, a highly motivated and fully qualified service technician is available near to you.
THE STAR SERVICE TECHNICIAN NEAR TO YOU: QUICK, COMPETENT AND MOTIVATED
In critical cases, e.g. when a machine is idle, our service personnel will come to you within a few hours. This service is necessary for your process reliability and guarantees maximum availability of the machine – and is standard for us, not as part of an additional service contract.
Information and transparency are also important components of the partnership we share with our customers. In our "Infostar" magazine and on our website
we inform you in regular intervals about new products and special solutions for CNC sliding head lathes and present the latest developments from the
STAR Micronics GmbH company.